Alera Black Wire Shelving Garment Rack - Heavy Duty Clothes Storage Organizer for Closet, Laundry Room & Retail Stores

This is going to be my most elaborate review, and will be the start towards becoming a bonafide reviewer here on Amazon.Info about the posted photo is at the bottom of the review.This is the best wire shelving garment rack that I've ever purchased. Prior to owning this, I had bought one from Target that fell apart within three months then I bought one here on Amazon that also didn't do so well (http://www.amazon.com/gp/product/B004S48H6S/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1).I was quite surprised by how heavy the box was when I received it, but the weight of the box meant this thing is truly heavy duty. Assembly is quick and easy and can be done by one person as I did. It will take you approximately 20 to 30 minutes to put together. Once it is up, you can adjust the wire racks to your liking which is the best feature of this rack. The castors are strong and according to the instructions they can withstand 500lbs of weight on them. That's freakin' amazing! I've no idea what I could place on it to test its weight capacity, but needless to say you can place lots of clothes on it. There's no wobble or weak joints with this rack. The wheels roll smoothly and the wheel locks function as they should.Pros:Strong and sturdy constructionFast and easy assembly (excellent assembly instructions)Weight capacity 500lbsDurable and smooth locking castorsAdjustable three tier rack shelvingAttachment to hang hats, scarves, and tiesComes in two different colors (Powder coated Black and Chrome)Cons:Easily scratchesEnds on some rods are not completely painted (some signs of rust)Poor packaging by manufacturer (your unit will come scratched)Final Thoughts:I had to return the first one that was shipped to me as it seemed to be a used item sold as new. Upon receiving the second unit, I realized it's just poor packaging by the manufacturer. My unit came with scratches all over the pipes. Due to this reason alone I deducted a star; otherwise, it would have been a five star product. I contacted Amazon and they immediately sent a replacement within the same week. Great customer service from Amazon as always!You will LOVE this wire shelving garment rack as it is both aesthetically appealing and made of solid construction; however, if you're like me then you will hate how the manufacturer packaged this otherwise wonderful product.About The Photo:Upon opening the box, you will find that the product appears to be packaged well. That is until you cut the zip ties that hold the shelves together. Once you remove the top rack, you will find that the support poles are not in their plastic covers to protect them from scratches. Instead, you will see that the plastic and cardboard ends to hold them in place were just stuffed near the poles. My first shipment all the poles were removed from their protective plastic covers with cardboard ends. I saw that the cardboard ends were ripped off as if someone who had ordered it the first time would have done so. The second shipment four of the poles were in their protective covers while the other four were not which really upset me.What you are seeing in the photo are the poles out of their protective plastic coverings right after I removed the top rack. That's how the unit came packaged and I have video to prove it. :) I found that it's too much of a hassle to keep replacing the unit till I get one that's packaged properly. It's not Amazon's fault. So, I decided to keep the second unit that was sent as a replacement.